Cancellation/Exchange Policy

Cancellation or Exchange

CANCELLATION/EXCHANGE POLICY

Last Updated On March 12, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only or cancel order. Please see below for more information on our Cancellation/Exchange Policy.

EXCHANGE POLICY

We are committed to provide products of best quality and fit.

However, if in case you want to exchange the product, we are happy to help you with a hassle-free exchange process.

You can exchange product for these reasons :

1) Size Doesn’t Fit Well

2) Damaged / Defective Product Received

3) Wrong Product Received

4) Product Not As Described

5) Other Reasons

Exchange Eligibility :

Exchange request must be submitted within 48 hours from the date of delivery of your order.

The product(s) requested for exchange should be in resalable condition. It should not be used, washed, worn. Complete Product Must Be Returned (With The Original Brand, Article Number, Undetached MRP Tag, Product’s Original Packaging, Freebies & Accessories).

EXCHANGE PROCESS

How To Submit Exchange Request?

1) Go To Exchange Product Page.

2) Enter Your Name.

3) Enter Order ID.

To Get The Order ID, Go To My Account > Orders, You’d See Code Like This – #10942 (example).
You Can Also Get The Order ID From The Email That You’ve Received, You’d See Code Like This – #10942 (example).

4) Enter Email Address.

5) Enter Phone Number.

6) Click On Next Button.

7) Choose Reason For Exchange.

Size Doesn’t Fit Well – If You’d Choose This Option, You’ll Need To Enter New Size For Exchange Of Your Product.
Damaged / Defective Product Received (Product Unboxing Video Required)
Wrong Product Received (Product Unboxing Video Required)
Product Not As Described (Product Unboxing Video Required)
Other – Describe Other Reason That You Have.

8) If You’ve Chosen From Any Of These Three Reasons – Damaged / Defective Product Received, Wrong Product Received, or Product Not As Described, Then You Must Upload A Product Unboxing Video For Verification.

9) Click On Next Button.

10) Enter Product Name. (Name Of The Product Which You Want To Exchange)

11) If You’ve Chosen Size Doesn’t Fit Well As A Reason In 6th Step, Then You Must Choose New Size Which You Want In Exchange Of. Choose From Select Size Dropdown.

12) Finally, Tick All Three Check Boxes Which Means You Agree To Our Cancellation/Exchange Policy, Privacy Policy And Terms & Conditions.

13) Click On Submit Request Button.

– Our team will review your exchange request within 24-48 hours and will share further details with you through email or call. Alternatively, you can contact us by email at adoldiaapp@gmail.com, or by Contact Page.

CANCELLATION POLICY

Eligibility For Cancellation :

Only Order With “On Hold” Status Can Be Cancelled.

Cancellation request must be submitted within 4(four) hours from the time of placing the order. As all the orders are usually processed within 2-4 hours from our end.

Order With “Processing” or “Completed” Status Can Not Be Cancelled.

The customer agrees not to dispute the decision made by Adoldia and accepts our decision regarding the cancellation.

CANCELLATION PROCESS

How To Submit Cancellation Request?

1) Go To My Account > Orders

2) Click On Cancel Request Button.

3) Choose Reason For Cancellation.

Changed My Mind, Will Get It Form Adoldia Later.
Recipient Not Available At The Estimated Time/Day Of Delivery.
Entered Wrong Billing Details.
Need To Change Order Details (e.g., quantity, size, color).
Duplicate Order Placed.
Placed Order By Mistake.
Other – Describe Other Reason That You Have.

4) Click On Send Cancellation Request Button.

– After Submitting Cancellation Request, Your Order Will Be Canceled.

QUESTIONS

If you have any questions concerning our Cancellation/Exchange policy, you can contact us by email at adoldiaapp@gmail.com, or by Contact Page.